Shipping information for Makedo orders delivering to International destinations.
SHIPPING RATES:
Real-time carrier rates calculated at checkout.
Note: we pass on the direct shipping cost from the carrier and do not add a handling or service fee of any kind. |
DELIVERY TIMES:
|
International orders are dispatched from HK within 2 business days and will arrive according to the carrier estimate calculated at checkout*. |
* For live, real-time delivery estimates see calculated rates and times for your order at checkout.
HK WAREHOUSE: EASTER HOLIDAY CLOSURE
Please note the following holiday closure dates. Orders placed during this time will be processed after the Public Holiday period.
Easter 2023: Warehouse closed April 6 - 10, 2023
Do you ship internationally?
Yes, we can ship to almost anywhere in the world that receives regular postal services. Use the country selector at the top of our website to make a selection that best suits your delivery location.
Do you ship to the USA and Canada?
We sure do! Head to our North America Store to make your purchase.
Do you ship to UK / EU?
Yes we do! You can place your order here on the Makedo International Store.
Do you ship to Australia?
Makedo's home country?!? You bet! Head to our Makedo AU Store to make your purchase.
When will my order arrive?
International orders are dispatched from HK within 2 business days and will arrive according to the carrier estimate calculated at checkout.
Live carrier quotes are provided at checkout according to:
Cheapest Price, Best Value and Fastest Arrival.
Please note that additional time may be required for customs processing of International shipments.
Shipping to remote locations may experience longer delivery times.
How will we know when our order has been dispatched?
We will send you a shipping confirmation email when your order has shipped from our warehouse.
How can I track my order?
Tracking is available for Express Shipping only. We will email you a tracking number once it is available (usually 1-2 days after shipment).
Most standard or lower-priced shipping services have limited tracking available.
Do you ship to PO Boxes?
Yes, we can ship to valid PO Box and military addresses. However, we can only ship by Standard Shipping as this method does not require a signature on receipt.
Will there be any import taxes/customs duties?
This really depends on the value of your order and the policy of your local Customs authority. You may be liable for any or all of the following taxes: customs duty, excise duty and import duty. All customs duties and taxes are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be.
Your local post office can give you advice regarding international online purchases. The HS Code for Makedo is 9503.00.0073.
Alternatively review the relevant page for your country:
Israel Tax Authority
EU Taxation and Customs Union
GOV.UK
Australian Dept. of Border Protection
For other countries, check here.
Will my credit card payment incur additional fees or charges?
Makedo will not add any extra charges to your order.
Note: As Makedo is based in Australia, some banks may apply an International Transaction Fee in addition to the value of your order (usually 1-3% of the invoice total). This is entirely dependent on the policy of the Credit Card issuing bank. Read more...
NOTE: To ensure you are not charged an International Transaction Fee, payment can be made using your credit card via the PayPal gateway at checkout. This will incur no additional charges and Guest payments do not require a PayPal account.
What can I do if I haven't received my order yet?
If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal and customs offices to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: hello@make.do
Please note that some International shipments can be delayed at country borders, customs, or other routing destinations along the way.
Returns
The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.
For the detailed Returns Policy, please refer section 8 in the Makedo Terms of Service.
Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.
