Shipping & Delivery

Australia and New Zealand

Shipping information for Makedo orders delivering to Australia and New Zealand.

Australia (AUD)

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

New Zealand (NZD)

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

When will my order arrive?

Delivery to Australia:
Standard shipping orders are dispatched within 2 business days and generally arrive 3-6 business days from dispatch. Express delivery orders generally arrive within 1-3 business days from dispatch. Orders in Australia are dispatched via Australia Post.

Delivery to New Zealand:
We ship to New Zealand primarily via Aramex NZ, but we may also use NZ Post on occasion. Orders are dispatched within 2 business days and generally arrive 4-9 business days from dispatch. Scanning may be delayed for 5-7 days on your tracking until the last mile of its journey, and we include this delay in our delivery estimate.

During peak periods dispatch delays may occur.

Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Orders to Australian destinations ship from our warehouse facilities in Sydney and Perth.
Orders to New Zealand destinations ship from our warehouse facility in Sydney.
Orders are processed and dispatched in 1-2 business days.

How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. Please allow up to 48 hours for your order’s first scan with the carrier to display on your tracking history.

You may receive additional emails from us as your order moves through its journey to notify you of any delays and if your parcel has been taken to a collection point.

It is your responsibility as the order’s recipient to ensure you also monitor the order tracking link initially provided.

Do you ship to PO Boxes?

Yes, we can ship to valid PO Box and military addresses.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our warehouse in Sydney or Perth.

Can I collect my order from Makedo HQ in Melbourne?

Our stock is not stored at Makedo HQ in Abbotsford, Melbourne, so we are not able to facilitate order pickups from this location.

Can I pop in to see what you do at Makedo HQ in Melbourne?

Although our team are all friendly and very interesting in their own right, the busy Makedo HQ office is not set up as a public showroom. Sorry to say but we are not open to the general public for pop-ins and random chats. Please do feel free to say hi if you see us out and about in the local neighbourhood!

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left at the delivery address are at risk of being stolen after being left by the courier or postal service.

Depending on the courier and the options available for your region, your parcel may be taken to a post office, parcel locker or collection point for pickup if your parcel is unable to be left, however this is not a guaranteed service.
While we will do everything in our power to assist you locate your package, Makedo does not issue automatic refunds or replacements for packages stolen or damaged after being marked as Delivered.

What can I do if my order is delayed in transit?

If your order appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package's scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order's tracking link.

They will be able to provide you with delivery updates directly.

If you need any further assistance, please contact our customer support team by emailing hello@make.do.

Returns

To initiate a return request for a change of mind, please contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.
For our detailed Returns Policy, please refer to section 8 in the Makedo Terms of Service.

Please note that stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

Your order will be processed according to the shipping address entered at checkout. It is the responsibility of the customer to enter the shipping address correctly prior to checkout.

Once your order is placed, we offer the option to change your shipping address or cancel your order for a full refund within one hour of your order being placed. This can be done via your confirmation page or your order confirmation email only.

After the one hour period has passed there will no longer be an option to change shipping address or cancel your order.

What happens if my order is Returned to Sender?

If your Makedo order was submitted with incorrect or incomplete address details, was subject to customs fees that were unpaid by the receiver, or was not collected within a specified time from a collection point (eg, your local post office), it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a refund for the cost of products.

We are not liable for any orders returned to sender due to unpaid customs or duty fees, or incorrect address information supplied. Regrettably we are not able to offer a refund or replacement for orders returned to sender until they have been received at our dispatch warehouse.

Canada

Shipping information for Makedo orders delivering to locations in Canada.

Canada (CAD)

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

When will my order arrive?

Delivery to Canada:
Orders are dispatched within 1-2 business days and generally arrive between 3-14 business days from dispatch.
Orders to Canada are shipped via Purolator, Canada Post or Uniuni, using the most suitable destination-based option.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Canadian orders are shipped locally from Ontario.

How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. Please allow up to 48 hours for your order’s first scan with the carrier to display on your tracking history.

Do you ship to PO Boxes?

Yes, we can ship to valid PO Box and military addresses.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our warehouse in Ontario.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left at the delivery address are at risk of being stolen after being left by the courier or postal service.

Depending on the courier and the options available for your region, your parcel may be taken to a post office, parcel locker or collection point for pickup if your parcel is unable to be left, however this is not a guaranteed service.
While we will do everything in our power to assist you locate your package, Makedo does not issue automatic refunds or replacements for packages stolen or damaged after being marked as Delivered.

What can I do if my order is delayed in transit?

If your order appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package's scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order's tracking link.

They will be able to provide you with delivery updates directly.

If you need any further assistance, please contact our customer support team by emailing hello@make.do.

Returns

To initiate a return request for a change of mind, please contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.
For our detailed Returns Policy, please refer to section 8 in the Makedo Terms of Service.

Please note that stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

Your order will be processed according to the shipping address entered at checkout. It is the responsibility of the customer to enter the shipping address correctly prior to checkout.

Once your order is placed, we offer the option to change your shipping address or cancel your order for a full refund within one hour of your order being placed. This can be done via your confirmation page or your order confirmation email only.

After the one hour period has passed there will no longer be an option to change shipping address or cancel your order.

What happens if my order is Returned to Sender?

If your Makedo order was submitted with incorrect or incomplete address details, was subject to customs fees that were unpaid by the receiver, or was not collected within a specified time from a collection point (eg, your local post office), it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a refund for the cost of products.

We are not liable for any orders returned to sender due to unpaid customs or duty fees, or incorrect address information supplied. Regrettably we are not able to offer a refund or replacement for orders returned to sender until they have been received at our dispatch warehouse.

European Union

Shipping information for Makedo orders delivering to locations in the EU.

European Union (EURO)

Delivery within the EU:

Orders shipping to countries within the European Union are dispatched within 1-2 business days. During peak periods dispatch delays may occur.
Shipping times calculated from date of dispatch.

Some destinations within the EU may have longer wait times for their first scan after the tracking number is generated. This is because they are first collected by the EU postal network to be handed over to your country’s final carrier, where they will then receive regular scanning updates before delivery. We incorporate this wait time in our delivery estimate from dispatch.

Orders will be dispatched via the best courier service for your region and according to the weight of your parcel - please keep an eye on your tracking link after dispatch for more information.

When will my order arrive?

Shipping estimates (after dispatch) to EU destinations:

* Note: Shipping times displayed are estimates only and not a guarantee. During peak times delays may occur. Once your parcel has shipped it becomes the responsibility of the courier service. We do not offer refunds or free returns for orders received after the estimated delivery date.

Where do you ship from?

Orders going to destinations located in the EU are shipped from our warehouse in the Netherlands.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our EU warehouse.

How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse.

You may receive additional emails from us as your order moves through its journey to notify you of any delays and if your parcel has been taken to a collection point.

It is your responsibility as the order’s recipient to ensure you also monitor the order tracking link initially provided.

Do you offer Express Shipping?

We do not offer express or expedited shipping for our orders travelling within the EU.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left at the delivery address are at risk of being stolen after being left by the courier or postal service.

Depending on the courier and the options available for your region, your parcel may be taken to a post office, parcel locker or collection point for pickup if your parcel is unable to be left, however this is not a guaranteed service.
While we will do everything in our power to assist you locate your package, Makedo does not issue automatic refunds or replacements for packages stolen or damaged after being marked as Delivered.

What can I do if my order is delayed in transit?

If your order appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package's scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order's tracking link.

They will be able to provide you with delivery updates directly.

If you need any further assistance, please contact our customer support team by emailing hello@make.do.

Returns

To initiate a return request for a change of mind, please contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.
For our detailed Returns Policy, please refer to section 8 in the Makedo Terms of Service.

Please note that stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

Your order will be processed according to the shipping address entered at checkout. It is the responsibility of the customer to enter the shipping address correctly prior to checkout.

Once your order is placed, we offer the option to change your shipping address or cancel your order for a full refund within one hour of your order being placed. This can be done via your confirmation page or your order confirmation email only.

After the one hour period has passed there will no longer be an option to change shipping address or cancel your order.

What happens if my order is Returned to Sender?

If your Makedo order was submitted with incorrect or incomplete address details, was subject to customs fees that were unpaid by the receiver, or was not collected within a specified time from a collection point (eg, your local post office), it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a refund for the cost of products.

We are not liable for any orders returned to sender due to unpaid customs or duty fees, or incorrect address information supplied. Regrettably we are not able to offer a refund or replacement for orders returned to sender until they have been received at our dispatch warehouse.

European Countries Outside the EU

Shipping information for Makedo orders delivering to the non-EU European Countries.

Currency is in AUD and will be converted to your local currency at checkout.

Non-EU European Countries (AUD)

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

When will my order arrive?

Orders shipping to countries in Europe, but not within the EU, are dispatched within 1-2 business days.

Orders will be dispatched via the best courier service for your region and according to the weight of your parcel - please keep an eye on your tracking link after dispatch for more information.

Shipping times displayed are estimates only and not a guarantee. During peak times delays may occur. Once your parcel has shipped it becomes the responsibility of the courier service. We do not offer refunds or free returns for orders received after the estimated delivery date.

Where do you ship from?

Orders to European countries outside of the EU ship from our warehouse facility in Wrexham, UK.

How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. Please allow up to 48 hours for your order’s first scan with the carrier to display on your tracking history.

You may receive additional emails from us as your order moves through its journey to notify you of any delays and if your parcel has been taken to a collection point.

It is your responsibility as the order’s recipient to ensure you also monitor the order tracking link initially provided.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our UK warehouse.

Do you offer Express Shipping?

We do not offer express or expedited shipping for our orders travelling within Europe.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left at the delivery address are at risk of being stolen after being left by the courier or postal service.

Depending on the courier and the options available for your region, your parcel may be taken to a post office, parcel locker or collection point for pickup if your parcel is unable to be left, however this is not a guaranteed service.
While we will do everything in our power to assist you locate your package, Makedo does not issue automatic refunds or replacements for packages stolen or damaged after being marked as Delivered.

What can I do if my order is delayed in transit?

If your order appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package's scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order's tracking link.

They will be able to provide you with delivery updates directly.

If you need any further assistance, please contact our customer support team by emailing hello@make.do.

Returns

To initiate a return request for a change of mind, please contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.
For our detailed Returns Policy, please refer to section 8 in the Makedo Terms of Service.

Please note that stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

Your order will be processed according to the shipping address entered at checkout. It is the responsibility of the customer to enter the shipping address correctly prior to checkout.

Once your order is placed, we offer the option to change your shipping address or cancel your order for a full refund within one hour of your order being placed. This can be done via your confirmation page or your order confirmation email only.

After the one hour period has passed there will no longer be an option to change shipping address or cancel your order.

What happens if my order is Returned to Sender?

If your Makedo order was submitted with incorrect or incomplete address details, was subject to customs fees that were unpaid by the receiver, or was not collected within a specified time from a collection point (eg, your local post office), it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a refund for the cost of products.

We are not liable for any orders returned to sender due to unpaid customs or duty fees, or incorrect address information supplied. Regrettably we are not able to offer a refund or replacement for orders returned to sender until they have been received at our dispatch warehouse.

United Kingdom

Shipping information for Makedo orders delivering to the UK.

United Kingdom (GBP)

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

When will my order arrive?

Orders within the United Kingdom are dispatched via Royal Mail and DPD (Dynamic Parcel Distribution). These orders are dispatched within 2 business days and generally arrive between 1-3 days from dispatch.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Orders to UK destinations ship from our warehouse facility in Wrexham.

Do you offer Express Shipping?

We do not offer an expedited shipping option for orders within the UK - however the majority of orders placed will arrive within 1-3 business days from dispatch.

How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. Please allow up to 48 hours for your order’s first scan with the carrier to display on your tracking history.

You may receive additional emails from us as your order moves through its journey to notify you of any delays and if your parcel has been taken to a collection point.

It is your responsibility as the order’s recipient to ensure you also monitor the order tracking link initially provided.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our UK warehouse.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left at the delivery address are at risk of being stolen after being left by the courier or postal service.

Depending on the courier and the options available for your region, your parcel may be taken to a post office, parcel locker or collection point for pickup if your parcel is unable to be left, however this is not a guaranteed service.
While we will do everything in our power to assist you locate your package, Makedo does not issue automatic refunds or replacements for packages stolen or damaged after being marked as Delivered.

What can I do if my order is delayed in transit?

If your order appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package's scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order's tracking link.

They will be able to provide you with delivery updates directly.

If you need any further assistance, please contact our customer support team by emailing hello@make.do.

Returns

To initiate a return request for a change of mind, please contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.
For our detailed Returns Policy, please refer to section 8 in the Makedo Terms of Service.

Please note that stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

Your order will be processed according to the shipping address entered at checkout. It is the responsibility of the customer to enter the shipping address correctly prior to checkout.

Once your order is placed, we offer the option to change your shipping address or cancel your order for a full refund within one hour of your order being placed. This can be done via your confirmation page or your order confirmation email only.

After the one hour period has passed there will no longer be an option to change shipping address or cancel your order.

What happens if my order is Returned to Sender?

If your Makedo order was submitted with incorrect or incomplete address details, was subject to customs fees that were unpaid by the receiver, or was not collected within a specified time from a collection point (eg, your local post office), it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a refund for the cost of products.

We are not liable for any orders returned to sender due to unpaid customs or duty fees, or incorrect address information supplied. Regrettably we are not able to offer a refund or replacement for orders returned to sender until they have been received at our dispatch warehouse.

USA

Shipping information for Makedo orders delivering to the USA

USA (USD)

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

When will my order arrive?

Delivery to USA (Mainland):
All US orders are dispatched within 1-2 business days.

Orders to the US are shipped via USPS, UPS and Amazon Shipping, and will generally take from between 4 and 8 business days to arrive after dispatch.
During peak periods dispatch delays may occur.

Shipping times displayed are estimates only and not a guarantee. Once your parcel has shipped it becomes the responsibility of the courier service. We do not offer refunds or free returns for orders received after the estimated delivery date.

Where do you ship from?

Orders shipping to the US are shipped locally from Utah or Kentucky depending on stock availability and order location.

Do you offer Express Shipping?

Currently there is no Express Shipping option for US orders.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from either of our US warehouses.

How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. Please allow up to 48 hours for your order’s first scan with the carrier to display on your tracking history.

You may receive additional emails from us as your order moves through its journey to notify you of any delays and if your parcel has been taken to a collection point.

It is your responsibility as the order’s recipient to ensure you also monitor the order tracking link initially provided.

Do you ship to PO Boxes?

Yes, we can ship to valid PO Box and military addresses.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left at the delivery address are at risk of being stolen after being left by the courier or postal service.

Depending on the courier and the options available for your region, your parcel may be taken to a post office, parcel locker or collection point for pickup if your parcel is unable to be left, however this is not a guaranteed service.
While we will do everything in our power to assist you locate your package, Makedo does not issue automatic refunds or replacements for packages stolen or damaged after being marked as Delivered.

What can I do if my order is delayed in transit?

If your order appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package's scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order's tracking link.

They will be able to provide you with delivery updates directly.

If you need any further assistance, please contact our customer support team by emailing hello@make.do.

Returns

To initiate a return request for a change of mind, please contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.
For our detailed Returns Policy, please refer to section 8 in the Makedo Terms of Service.

Please note that stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

Your order will be processed according to the shipping address entered at checkout. It is the responsibility of the customer to enter the shipping address correctly prior to checkout.

Once your order is placed, we offer the option to change your shipping address or cancel your order for a full refund within one hour of your order being placed. This can be done via your confirmation page or your order confirmation email only.

After the one hour period has passed there will no longer be an option to change shipping address or cancel your order.

What happens if my order is Returned to Sender?

If your Makedo order was submitted with incorrect or incomplete address details, was subject to customs fees that were unpaid by the receiver, or was not collected within a specified time from a collection point (eg, your local post office), it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a refund for the cost of products.

We are not liable for any orders returned to sender due to unpaid customs or duty fees, or incorrect address information supplied. Regrettably we are not able to offer a refund or replacement for orders returned to sender until they have been received at our dispatch warehouse.

International

Shipping information for Makedo orders delivering to International destinations.

Where do you ship from?

We ship via DHL to the areas listed below, from our US warehouses in Kentucky and Utah.

When will my order arrive?

Orders are dispatched from our US warehouses within 1-2 business days. Delivery ETAs are below.

Singapore: 10-20 business days^*

Shipping costs:

Japan: 12-16 business days^*

Shipping costs:

Mexico: 20-30 business days^*

Shipping costs:

South Korea: 15-25 business days^*

Shipping costs:

Taiwan: 15-25 business days^*

Shipping costs:

* NOTE: Shipping times displayed are estimates only and not a guarantee. Orders travelling between countries may be subject to longer delays than predicted at customs or with local carriers.

Once your parcel has shipped it becomes the responsibility of the courier service. We do not offer refunds or free returns for orders received after the estimated delivery date.

Do you offer Express Shipping?

Currently there is no expedited shipping service for orders travelling to the regions listed.

How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. Please allow up to 48 hours for your order’s first scan with the carrier to display on your tracking history.

You may receive additional emails from us as your order moves through its journey to notify you of any delays and if your parcel has been taken to a collection point.

It is your responsibility as the order’s recipient to ensure you also monitor the order tracking link initially provided.

Will I need to pay customs/import fees?

Orders travelling between countries may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.

I don’t see my region listed in your shipping information - are you able to ship there?

If you don’t see your region listed above, please reach out to our team at hello@make.do to check your shipping options. We are regrettably not able to ship to every region worldwide, but we will do our best to help you access Makedo. We may be able to point you towards your local stockist or an alternative distributor.

My shipment has been routed via another country on its way to me - is this correct?

Your DHL shipment may travel through countries other than its origin or destination, most often Germany, which serves as a major international hub for DHL. This is part of the standard shipping route and does not indicate an issue with your shipment. We factor this processing time into your estimated delivery time.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left at the delivery address are at risk of being stolen after being left by the courier or postal service.

Depending on the courier and the options available for your region, your parcel may be taken to a post office, parcel locker or collection point for pickup if your parcel is unable to be left, however this is not a guaranteed service.
While we will do everything in our power to assist you locate your package, Makedo does not issue automatic refunds or replacements for packages stolen or damaged after being marked as Delivered.

What can I do if my order is delayed in transit?

If your order appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package's scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order's tracking link.

They will be able to provide you with delivery updates directly.

If you need any further assistance, please contact our customer support team by emailing hello@make.do.

Returns

To initiate a return request for a change of mind, please contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.
For our detailed Returns Policy, please refer to section 8 in the Makedo Terms of Service.

Please note that stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

Your order will be processed according to the shipping address entered at checkout. It is the responsibility of the customer to enter the shipping address correctly prior to checkout.

Once your order is placed, we offer the option to change your shipping address or cancel your order for a full refund within one hour of your order being placed. This can be done via your confirmation page or your order confirmation email only.

After the one hour period has passed there will no longer be an option to change shipping address or cancel your order.

What happens if my order is Returned to Sender?

If your Makedo order was submitted with incorrect or incomplete address details, was subject to customs fees that were unpaid by the receiver, or was not collected within a specified time from a collection point (eg, your local post office), it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a refund for the cost of products.

We are not liable for any orders returned to sender due to unpaid customs or duty fees, or incorrect address information supplied. Regrettably we are not able to offer a refund or replacement for orders returned to sender until they have been received at our dispatch warehouse.