Shipping & Delivery

USA and Canada

Shipping information for Makedo orders delivering to the USA and Canada.

When will my order arrive?

Delivery to USA (Mainland):
All US orders are dispatched within 1-2 business days.
Orders to the US are shipped using 4-8 day USPS / DHL Ground Parcel. 

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Delivery to Canada:
Orders are dispatched within 1-3 business days and generally arrive between 3-14 business days from dispatch.
Orders to Canada are shipped using the most suitable destination-based option (road or air freight) with various carriers.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Orders from the US are shipped locally from Utah or Kentucky and Canadian orders are shipped locally from Ontario.

Do you ship internationally?

Yes, we can ship to almost anywhere in the world that receives regular postal services. For more information:
Makedo International Shipping & Delivery

Use the regions drop-down menu to make a selection that best suits your delivery location. 

Do you offer Express Shipping?

Currently there is no Express Shipping option for US or Canadian Makedo orders.

How will we know when our order has been dispatched?

We will send you a shipping confirmation email when your order has shipped from our warehouse.

How can I track my order?

As soon as your order dispatches, we will email you a tracking number.

Do you ship to PO Boxes?

Yes, we can ship to valid PO Box and military addresses.

Will my credit card payment incur additional fees or charges?

You will be charged in USD for your order, with no currency conversion. As Makedo is based in Australia, some banks may apply an International Transaction Fee in addition to the value of your order (usually 1-3% of the invoice total). This is entirely dependent on the policy of the Credit Card issuing bank.     Read more...

NOTE: To ensure you are not charged an International Transaction Fee, payment can be made using your credit card via the PayPal gateway at checkout. This will incur no additional charges and Guest payments do not require a PayPal account.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left on the doorstep are occasionally stolen after being left by the courier or postal service.

Makedo does not issue automatic refunds or replacements for packages stolen after being marked as Delivered. Our insurance covers items that are still in transit only.

What can I do if I haven't received my order yet?

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal service to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: hello@make.do

Returns

The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.

For the detailed Returns Policy, please refer section 8 in the Makedo Terms of Service.

Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

You may cancel or amend your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed or cancelled by you. However, our refunds and exchanges process in clause 8 may apply. Please see our Terms of Service page for further details on Refunds and Exchanges.

When will my order arrive?

Delivery to Australia:
Standard shipping orders are dispatched within 2 business days and generally arrive between 2-6 days from dispatch.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Delivery to New Zealand:
Standard shipping orders are dispatched within 2 business days and generally arrive 4-9 business days from dispatch.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Orders to Australian destinations ship from our warehouse facilies in Sydney and Perth.
Orders to New Zealand destinations ship from our warehouse facility in Sydney.
Orders are processed and dispatched every second business day.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our warehouse.

What about collecting from Makedo HQ? Our stock is not stored at Makedo HQ in Abbotsford, so we are not able to facilitate order pickups from this location.

Do you ship internationally?

Yes, we can ship to almost anywhere in the world that receives regular postal services.

Use the regions drop-down menu to make a selection that best suits your delivery location.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left on the doorstep are occasionally stolen after being left by the courier or postal service.

Makedo does not issue automatic refunds or replacements for packages stolen after being marked as Delivered. Our insurance covers items that are still in transit only.

What can I do if I haven't received my order yet?

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal service to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: hello@make.do

Returns

The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.

For the detailed Returns Policy, please refer section 8 in the Makedo Terms of Service.

Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

You may cancel or amend your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed or cancelled by you. However, our refunds and exchanges process in clause 8 may apply. Please see our Terms of Service page for further details on Refunds and Exchanges.

When will my order arrive?

Delivery within the UK:
Standard shipping orders are dispatched within 2 business days and generally arrive between 1-3 days from dispatch.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Orders to UK destinations ship from our warehouse facility in Wrexham.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our UK warehouse.

Do you ship internationally?

Yes, we can ship to almost anywhere in the world that receives regular postal services.

Use the regions drop-down menu to make a selection that best suits your delivery location.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left on the doorstep are occasionally stolen after being left by the courier or postal service.

Makedo does not issue automatic refunds or replacements for packages stolen after being marked as Delivered. Our insurance covers items that are still in transit only.

What can I do if I haven't received my order yet?

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal service to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: hello@make.do

Returns

The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.

For the detailed Returns Policy, please refer section 8 in the Makedo Terms of Service.

Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

You may cancel or amend your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed or cancelled by you. However, our refunds and exchanges process in clause 8 may apply. Please see our Terms of Service page for further details on Refunds and Exchanges.

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.